The Cheesecake Factory….

To Whom It May Concern,

I was so excited to take my family to The Cheesecake Factory. So when we went on vacation last week and knew their was one located at 2090 North Tamiami Trail Naples, FL we drove the hour down with our kids just to eat there. My boys were drooling when we walked in and they saw the large display of decadent desserts on display. We were quickly greeted and only had a short wait. We were mesmerized by the stunning ceilings and the overall look of the place. We were brought to a long booth over that gave us a grand view of the restaurant and that is where all things pleasant ended.

Adam, our server took forever to come over and greet us. To the point of our children getting restless and us debating if we should splurge at Tommy Bahamas instead. Finally he came over leaned across our table and began his speech. Not once looking at any of us because he was too busy looking around everywhere else. I personally can’t stand when servers lean on my table and use it to support their weight but if they are friendly and pleasant I usually don’t mind. It couldn’t have been comfortable even. The walls of the booth were high yet he strained his neck to NOT look at us. We ordered our drinks and waited another 15+ minutes for them to arrive. We place our order and he’s gone until 5 minutes after the food arrives, minus Johnny’s. We tell him we are missing a meal and that we need refills.
He insists on taking our cups, straws included. I ask for a new cup because its gross to think of how unsanitary it is to take a used straw and cup up to the soda machine. He doesn’t listen and grabs our cups anyways.
We are almost done and my 9 year old’s $13 hamburger arrives. Made wrong. We tell him to eat it and pick off what he doesn’t want and ask for what is missing. It takes another 10 minutes for lettuce. We get lettuce for salad instead. He grabs my husbands cup to get him another refill. He never returns with it. After asking 2x but we’re okay with that as he stuck his fingers in the cup to take it away anyways. We were hoping for a new cup anyways praying he wouldn’t bring back a used cup that was left MIA somewhere.
My husband then tells me to look over at the server (not Adam) he is at the computer. I notice at this point he is using his customers credit card to scratch his privates. Hubby fills me in that this is the third card he’s done this with.
I’m frustrated and grossed out. I’m done eating.
I ask for a box to put the rest of my food in. Adam insists on boxing it up for me. I again ask for just a box. He takes my plate and puts it on the edge of the table on the opposite side. He then begins to clear the table of dirty plate. Holding them all above the meal I am planning on keeping. I watch lettuce fall into my $25 meal and at this point grab my plate back. Tell him how gross this is and I want him to bring me a box.
Irritated I get up and go to the restroom. I wait for a stall and watch an employee come out. From stall to door. Somehow skipping over the sinks. Ew!
Upon returning to the table I see my hubby paying. I approach while passing the guy using yet another credit card to scratch himself.
My kids are now in tears as we promised them cheesecake. We’re so disgusted we just want to leave. So now we’re missing the one thing we really came for!
Adam returns with our change and takes off. No thanks for coming or anything.
I open the slip and count the change something is off. It’s a few dollars and change short.
So, Adam be glad you took it upon yourself to take your tip because we weren’t giving you one. Had you given us better service you would have had a sweet tip off of an almost $100 bill. Instead you got $3.28

So, please inform your staff on courtesy and sanitary needs. For a higher priced restaurant I had much higher expectations from you. The food was actually very good but the service left such a sour taste in my mouth its hard to keep that in mind. Please, please, please if you insist on keeping your computers out with us teach your staff not to use our credit cards as scratchers. It’s incredibly disgusting!